Dig and plant safely this summer
Building a fence? Installing sprinklers? Working in your garden? You may be digging close to underground utility lines connecting to your home. Contact 811 to have your underground lines marked before the project begins.
Visit california811.org or call 811 at
least two working days before you dig or plant. The date of
notification does not count as part of the two working-day notice. For
example: If excavation will begin on Friday, you or your excavator must
call no later than Tuesday. 811 is a FREE service.
Get marked. Leave
all colored flags, stakes or paint marking underground lines in place
until you finish digging. These markers, placed by utility companies,
are valid for 28 days.
Dig safely. Use hand digging tools at all times when working within 24 inches of the outside edge of any underground lines.
Spot a natural gas leak
gas pipeline leaks can occur due to careless or unsafe excavation and
may lead to evacuations, natural gas service outages, fire, property
damage or serious injury.
Smell: Smelling a “rotten egg” odor may be an indication of a gas leak due to the odorant we add for your safety.
Sound: Listen for hissing, whistling or roaring sounds coming from underground or gas appliances.
Sight: Look for dirt spraying into the air, bubbling in a pond or creek and dead/dying vegetation in an otherwise moist area.
Respond to a gas leak
If you damage an underground facility or suspect a gas leak:
Alert others and move to an upwind location.
Do not attempt to cut off the flow of gas—don’t squeeze or try to tie off the pipeline and stay away from pipeline valves.
Call 911 to notify first responders.
Contact PG&E at 1-800-743-5000.
Do not use anything that could be a source of ignition until you are a safe distance away. Vehicles, cell phones, electric switches, doorbells and garage door openers might create a spark.
Learn more about our natural gas system
operate and maintain natural gas transmission and distribution
pipelines across California. Because your safety is our most important
responsibility, we monitor our gas pipelines 24 hours a day, 7 days a
week. We also regularly conduct ground inspections, aerial patrols and
surveys of our system.
For assistance in English, please call 1-888-743-7431
Para ayuda en español, por favor llame al 1-800-660-6789
Để được giúp đỡ bằng tiếng Việt, xin gọi 1-800-298-8438
Kung kailangang makipag-usap sa nakakasalita ng Tagalog, tumawag sa 1-888-743-7431
For inquiries, please do not reply to this email. Submit feedback via Contact Us. "PG&E" refers to Pacific Gas and Electric Company, a subsidiary of PG&E Corporation 77 Beale St. San Francisco, CA 94105.
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offerings are funded by California utility customers and administered
by PG&E under the auspices of the California Public Utilities